Complaints Handling Policy and Procedure (English)
Thousand Whales Technology (BVI) Limited -Complaints Handling Policy and Procedure 1. Introduction 2. How a Complaint can be made? 3. Acknowledging Your Complaint 4. Investigating Complaints 5. Timetable For Responding 6. Resolving Complaints 7. Review The latest Update: July 2023
Cookies Policy (English)
Cookies Policy This is the Cookie Policy for Thousand Whales Technology (BVI) Limited (or its affiliates, hereinafter referred to as “Thousand Whales”), accessible from www.xwhale.com. What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to the user’s computer, to improve user experience. This […]
Client Terms and Conditions (English)
Thousand Whales Technology (BVI) Limited -Client Terms and Conditions THIS IS AN IMPORTANT DOCUMENT. PLEASE READ IT CAREFULLY AND KEEP IT FOR FUTURE REFERENCE. The terms and conditions contain important information which apply to your dealings with us in relation to the Services (as defined in this document). You should read this document carefully and keep it for future reference. Different terms and conditions may apply in relation to specific services offered by us. Any such terms and conditions are additional to the terms […]
Risk Disclosure (English)
Thousand Whales Technology (BVI) Limited-Risk Disclosure Statement IMPORTANT Trading in Virtual Assets and using the Services involve risks, some of which are set out below. These risks, and additional risks arising either now or in the future, could result in the loss, failure or destruction of your assets, inability to receive any benefits available to you, other losses and termination of our Services. You must consider carefully whether the risks set out below, as well as all other applicable risks, are acceptable to you prior to any Virtual Asset Transaction. You […]
Privacy Policy (English)
Thousand Whales Privacy Policy Thousand Whales Technology (BVI) Limited (“Thousand Whales”) provides an online trading platform through its website(s) www.xwhale.com to be launched from time to time (collectively known as the “Xwhale Platform”) on which Thousand Whales provide its products and services. Thousand Whales and its affiliates (hereinafter referred to as “Thousand Whales”, “we” “us” or “our“) […]
Fees (Chinese Traditional)
費用 Maker 費用和 Taker 費用均為 5 bps (0.05%)。
About Us (Chinese Traditional)
關於 xWhale xWhale 是一套專業級別的場內場外交易系統，兼具訂單簿（orderbook）和詢價議價協議（RFQ and negotiation protocol）兩個板塊，支持各種加密產品，可滿足機構及個人投資者各種複雜的交易需求。 xWhale 創始人及核心開發團隊均為出身自JPMorgan、HSBC等國際一線投行的資深人士，在傳統金融及Web3.0 均深耕多年，對虛擬資產、交易、金融產品、合規等方面的理解均為行業領先水平。 https://linktr.ee/xWhale
Maintenance (Chinese Traditional)
抱歉，xWhale 正在進行維護 xWhale目前正在進行系統維護，預計系統維護需時1個小時。系統維護期間，所有幣種的充值、提現和交易功能將被暫停。對於由此給您帶來的任何不便，我們深表歉意，並感謝您的耐心等待，是次升級網站是為我們尊貴的客戶提供更好的客戶體驗。如果您有任何疑問或希望獲得進一步協助，請隨時透過 cs@xwhale.com 聯絡我們的客戶服務。